Terms & Conditions

The owner of this website is Indigo Jamm Ltd, Gate House, Dunsfold Road, Loxhill, Surrey GU8 4BN.

Company Registration Number: 7489814, registered in England and Wales.

Privacy Policy

We, Indigo Jamm Ltd, are committed to protecting and respecting your privacy.

This policy (together with, if applicable, our Terms of Website Use and Website Acceptable Use Policy) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website at indigojamm.com (our Site) you are accepting and consenting to the practices described in this policy.

 

The data controller for the purpose of the applicable data protection laws for information collected through the website is Indigo Jamm Ltd Gate House, Dunsfold Rd., Loxhill, Surrey GU8 4BN

 

 

Information we may collect from you

 

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to our newsletter or to another service provided by us, search for a product, place an order on our Site, post a comment on our Site, participate in discussion boards and other social media functions on our Site, enter a competition, promotion or survey and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number.

Information we collect about you.

 

With regard to each of your visits to our Site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional

 

Uses made of the information

We use information held about you in the following ways:

 

Information you give to us.

We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this; to notify you about changes to our service; to ensure that content from our Site is presented in the most effective manner for you and for your computer; and if you have signed up to this, to send you our newsletter.

 

Information we collect about you.

 

We will use this information:

To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our Site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our Site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

 

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

Disclosure of your information

We may share your personal information with employees of our company.

We may share your information with selected third parties including:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; unless you have consented to us permitting selected third parties to provide you with information about goods or services we feel may interest you, we will not disclose information about identifiable individuals to our advertisers. We will not make use of the personal data we have collected from you with advertisers but we may use it for analytics and search engine providers that assist us in the improvement and optimisation of our Site.

 

We may disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; if Indigo Jamm Limited or substantially all of its assets is acquired by a third party, in which case personal data held about customers will be one of the transferred assets; and if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply our Terms and Conditions, Terms of Website Use (if any) or Website Acceptable Use Policy (if any) or any other agreements or to protect the rights, property, or safety of Indigo Jamm Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes and give you the opportunity to exercise the right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by post to our address given above or by e-mail to sales@indigojamm.com

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Request for access or removal

If you want us to give you information on, or access to, the personal data we have collected from you, or to update, delete, or transfer your information, email us at sales@indigojamm.com or write to us at our registered office address.


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our address given above (when sent by post) or sales@indigojamm.com(when sent by e-mail).

 

Prices
Whilst we make every effort to ensure that prices on the website are correct, we reserve the right to correct pricing information where necessary, and will inform you of any such changes prior to accepting your order. You may then choose to cancel the order, or accept the amended price. All prices are inclusive of VAT.

Coupon Codes

We reserve the right to withdraw or stop the use of a coupon code at anytime. Only one coupon code can be used at one time, coupon codes can never be "stacked". 


Descriptions of our products
All measurement s quoted are approximate, and colours are as accurate as photographic and publishing processes will allow. Slight variations may occur.

Safety Regulations

All toys comply with the Toy Safety Regulations, and where appropriate carry the CE mark. If a product has to be recalled for any reason, you will be contacted.

Cancellation Rights
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order at any time up to the seventh working day after the day on which you receive your goods.

Such cancellation may be for any reason and you will receive a full refund of the purchase price and any postage you have paid for within a period of 30 days of informing us. However you must return the item(s) to us at your own expense. If you wish to exercise your right to cancel your order please inform us in writing at the address above, or by email at sales@jammtoys.co.uk.

You must take reasonable care of the goods whilst they are in your possession and where possible return them in their original packaging.

In the unlikely event that you receive damaged goods, or an incorrect order, we will refund your money in full. We will provide labels for the return of the items and will arrange collection of them.

You should inform us as soon as possible following delivery if you find that items are defective in any way.

Satisfaction Guarantee
In addition to your legal rights described above, if you are unhappy with any purchase, we will exchange it or refund your money, at our discretion, for a period of up to 24 months from the date of purchase.

Delivery
We aim to dispatch orders by the end of the next working day after receipt of the order. Delivery is within 5 working days on standard orders, and 2 working days on expedited orders.

For Christmas deliveries, orders should be placed by 18th December.

Copyright, image rights and intellectual property rights All rights, including copyright, image rights and intellectual property rights, for this website are owned by or licensed to Jamm Toys. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Jamm Toys. You may not modify, distribute or re-post anything on this website for any purpose.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).




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